Air France Houston to Paris Review Flight 0639
Air France Reviews
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Chenitta of Tracy, CA Verified Reviewer
Original review: Apr 12, 2022
Ticket agent took my credit card to another counter and charged me three times and none of the charges were the corporeality she quoted me for an overweight luggage. I concluded up being charged 240, 85 and 45 Euros and I do non know what for and accept not seen $120 euro charge for the overweight baggage. This is so confusing and since I left the airport I am having a hard time disputing the charges with American Express. Please be aware of Air French republic.
Em of Plymouth, MI Verified Reviewer
Original review: Feb. 27, 2022
The A350 plane is great for passengers (comfortable and quiet). However, the Air French republic service in Bombay is sub-par at all-time and the service on board is not adept either.
Mumbai ground staff ==>
- I was unable to bank check-in via their website.
- They weighed my bags at the check-in counter in Mumbai (no problems hither) only they weighed by dorsum pack and my behave on (Delta and KLM don't do this).
- Since I had 8kg more than their limit they asked to me to either pay $200 to bank check it in or remove excess weight.
- I removed the excess weight simply was still 3kgs over. I asked if I could pay for the extra (3KG) and she said, "NO, we don't negotiate." The Ground Staff Manager was very rude and unwilling to even engage in conversation.
- In the concurrently, they had the same issue with at to the lowest degree (5) other passengers yelling at them about checked baggage.
- My inbound flight on Delta (DTW to BOM) via AMS had no weight issues for carry on luggage as they didn't fifty-fifty check.
On board Air France service ==>
- On board staff didn't even treat customers as they wouldn't even make eye contact.
- They served the commencement repast inside (30) minutes but did NOT serve whatsoever alcohol. The Stewardess said they don't serve it because it'due south too early on and non served with breakfast.
- 7 hrs and 30 minutes later they served lunch (nothing served in betwixt non even a bottle of water similar other airlines). I asked for a beer and the stewardess in typical French rudeness said "NO"!!! No further explanation was provided.
- I was even willing to pay but that option was not offered.
- Didn't want to pursue any further due to their rudeness.
In determination, avoid this airline if you tin. Their codeshare partners Delta and KLM are far meliorate. Perchance the service was poor because they didn't like serving a airplane total of Indians. Not sure just it's certainly disappointing that an airline treats it customers as a nuisance.
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Obinna of Toronto, Other Verified Reviewer
Original review: February. 19, 2022
Requesting a full refund for extra charges - flight ticket difference on Dec 27, 2021 (**). I had earlier paid for my flight tickets at 1421.22 CAD (Toronto - Lagos). Upon inflow at Pearson Airport Toronto (YYZ), I was informed about a need for a Schengen Visa which will enable me travel from Amsterdam to Paris. At the time of booking my flight ticket, I was not informed of a need for a Schengen Visa and neither was it displayed on Air France official website. With subsequent emails and telephone calls to customer service, I still was non informed of a Schengen Visa. That being said, I was misinformed past Air France which looks unprofessional from their organization. I requested for a full refund of the cost difference in rebooking a flying ticket which was 1143.78 CAD.
I later applied for a refund stating my claims and was simply refunded 88.88 CAD. This fabricated me feel ridiculed and less valued. At this indicate, I realized I was bullied, exploited and extorted. If you are reading this message, I'll like yous to cold-shoulder Air France because they have no interest in your client satisfaction. Rather, Air France simply cares about exploiting and extorting passengers.
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Daniel of Grand Rapids, MI Verified Reviewer Verified Buyer
Original review: January. 26, 2022
Yesterday Jan 25, nosotros flew Colombo, Sri Lanka to Paris, a 10.v hour flying. Nosotros were fed an OK meal about 1 hour into the flying. For the side by side over 7 hours nosotros were not offered even a water. Nada. And my coffee cup and my wife'due south wine glass from dinner remained in the cupholders untouched. For over 7 hours the flight attendants were nonexistent. Many people around us complaining. NO excuse for this on a smooth flying with no turbulence.
Maxine of Las Vegas, NV Verified Reviewer
Original review: Jan. 18, 2022
It has been 5 days at present that my luggage is lost. I have made countless calls and trips to the airport only to be met with the most rude and useless "customer service" agents. This is the second time in a six month period Air France has lost my bag. Every person you talk to does non care and tells you a different story. One person told me it was in Paris, others say the system does not tell them, others say it never left Miami. The most frustrating part of it all NO ONE GIVES A CARE AT AIR French republic near your missing bag. DO NOT TRUST THIS Visitor. Check the comments under their pictures on social media and their reviews on various websites. They accept had an alarming rate of lost bag and everyone sharing the aforementioned story as mine. Do not brand the same mistake as me. Practise your research and exercise not get out anything meaningful in your suitcase.
Katherine of Louisville, KY Verified Reviewer
Original review: Jan. 15, 2022
Our flight to Tahiti was canceled by Air France covid being the reason given. We paid thousand euros for a full refund on our tickets. That was in August and nosotros all the same have non received the refund that was promised within 3 billing cycles. Book at your own risk.
Amy of Benicia, CA Verified Reviewer
Original review: Jan. 11, 2022
Air France (AF) lost our ii bags. Ane bag was delivered three days after our flight arrived merely the bag was severely damaged. The second bag was delivered a full week after our flight arrived. We filed ii claims. 1 merits for the damaged pocketbook and one claim for $321 (with receipts) for the items we needed and replaced while our bag was lost for seven days. Nosotros sent Air French republic a photo of the damaged bag. They told us to receive whatsoever reimbursement for the damaged purse, we had to go an estimate of the toll to repair the bag and we had to submit the purchase receipt. We told Air French republic that we did not have a purchase receipt for the bag every bit it was a souvenir.
We drove to the nearest city to take the damaged bag to a repair shop and obtain an gauge. The repair shop recommended that we replace the bag rather than repair it since he could not guarantee the repair. Nonetheless, he said he would repair the pocketbook for $130 if that was our preference. Nosotros submitted the repair approximate of $130 to Air France and they continued to insist that they would not reimburse usa for the repair unless we submitted the buy receipt for the handbag. Later on many emails back and forth AF said that we needed to have the bag repaired and submit the paid invoice. We told them nosotros did not desire to repair the bag but put the $130 toward a new pocketbook. They said they were going to close the case since we were not willing to repair the purse and did non have a purchase receipt for the pocketbook.
For the items replaced because our purse was lost for seven days, AF denied the claim because they said we were home and they assume that we have everything we need at abode. AF does not know our lifestyle or needs and we resent their making a false supposition and denying our merits of $321. We accept spent more than xvi hours on the telephone checking on the whereabout of our bags and later filing claims and writing emails trying to go reimbursement for some of the costs we take incurred due to their negligence.
We experience that their customer service is extremely poor and that they have no compassion for the stress and inconvenience they have caused the states. We asked for data to escalate the case to a supervisor only the client service banana will non provide the information. We were concern course customers and spent a lot of coin for our tickets. AF is fighting us tooth and boom to avert reimbursing united states of america a measly $451 for our ii claims. We will never fly AF over again and recommend that y'all also avert flying AF.
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Zoltán of Budapest, Other Verified Reviewer
Original review: December. 26, 2021
A stewardess woke me up coz my mask non properly aligned. After 35 hours of travel, flight, connections is was comatose on a curt flight from CDG to BUD, and the idiot woke me up by poking my shoulder continuously. I was asleep, how could I align the mask every time?! I had my mask on my face, just slipped to a non properly covering position.
Alpar of Ho Chi Minh City, Other Verified Reviewer
Original review: Aug. 12, 2021
Air France double charged me for a flight ticket, their customer service team is unreachable and if I phone call them on the phone they refuse to requite me any caption or connect me to the relevant section. My depository financial institution confirmed ane of the charges is just a "concord" (why though?) and I'll get it back in like 30 days. I calendar week later a refund appeared of half the corporeality of what they charged and it was taken out immediately, 2 seconds later on. The Facebook chat team didn't give me an explanation of who is playing around with my account. I found on social media that there are plenty of other people waiting for refunds. This company doesn't care about their customers at all.
Serena of Newport News, VA Verified Reviewer
Original review: July xviii, 2021
I was originally booked on Delta airlines to Paris with one finish in Atlanta. The airline notified me that the flight was oversold and asked for me to have the Air French republic flight directly to Paris and and then to Munich. I agreed with the conditions that I was told that my baggage would be delivered to me the next solar day. My luggage has medication in there forth with a few high valued items that I apply for work. When I landed in Munich on Sunday, I reported to the desk fill out a baggage merits.
I called that post-obit Tuesday to inquire nearly my luggage in which I was told it would be delivered to me on Monday. I was told that the baggage arrived at the airdrome on 3 separate occasions; all notifications unlike from what the online baggage tracker populated. Nonetheless, I called Client service for the 4th time on Friday to explain that I was in need of my luggage because of my medication and work supplies, I was mistreated and denied the opportunity to notify a manager for Air France of my situation by a customer service rep by the proper name of "Luke". He would also not give his employee ID number for me to use to reference who I spoke to and so I can get the state of affairs rectified. I alive 2 hours from the airport and I am single Soldier who works full time.
I was satisfied with the flight. Information technology is just the lack of customer service and attention given to this situation which heavily influences my choice to wing this airline once more and as well affects my conviction to recommend this airline to others. I am disappointed and still take non received my luggage. I am having to take time off my chore to render to Munich to pick upwards my luggage myself since information technology's conspicuously only something I am concerned nigh and not the airline. I do recommend not to take a last minute flying with this airline every bit there is a potent possibility they will lose your baggage and y'all may not have information technology for a significant corporeality of time. This has been a huge inconvenience for something that seems then elementary to rectify.
Even if there is anything more the airline can do, "Luke'due south" lack of client service and active listening skills made the situation worse. The whole idea of customer service is to establish a positive rapport and he contradicts that initiative for Air France. Please retrain that service rep. Our correspondence took place around 1000 hour on Friday in Germany. I can be contacted offline for more details in regards to this incident if anyone at Air France cares to make this right
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Source: https://www.consumeraffairs.com/travel/air_france.html
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