Heartland Health Care Center Prosperity Oaks Palm Beach Gardens Fl

Heartland Health Care Center Prosperity Oaks (800) 385-2527

Reviews of Heartland Health Care Center Prosperity Oaks

8 Reviews Write a review

Nursing Home Reviews for Heartland Health Care Center Prosperity Oaks

May 22, 2017

By joann56

I am a friend or relative of a current/past resident

Please do not have your loved ones admitted in the evening. We found the evening staff to be apathetic and indifferent at best. Her room was not ready - no bed linens, no towels or wash cloths, no tissues, etc No requested items for special needs even though they were discussed with the nurse three hours prior to admission. Her medical issues were not understood by the CNAs at night. They seemed confused - kept looking at each other to try to answer questions. We were asked to help her get into bed and pulled up into bed instead of getting another aide. Place in a room with a person who had TV and lights on until 10PM or so. No one at night was friendly. No one smiles. Day time staff much better but again, only a handful of people actually smile. You have to wonder if they even want to work there. OT and PT staff much better and very caring. One star for the evening. Perhaps three stars for daytime. Four stars for OT and PT

Provider Response

We are sorry you had a negative experience with us. We would like to talk with you about your concerns. Please contact our Care Line or email us.

March 11, 2016

By Joe. Victim

I visited this facility

Nice facility and terrible place to be. Incompetent staff. Mistreatment of patients. Weird food. Threatened and mistreated by staff. Given wrong prescription.

April 22, 2015

By dinderella

I am a friend or relative of resident

Nursing staff takes average of 20-60 minutes to answer the light. Then when they do answer it they are very disrespectful to the patient. Food is OK but they don't follow any of the patients special needs, such as Diabetic and healthy heart diet. PT and OT are fabulous. That's the only good thing I can say about this place. There is no pt. respect.

December 30, 2014

By Caring103622450

I visited this facility

Heartland Healthcare was recommended to me by the VA. It was clean, but I thought the therapy room was too small. And I didn't like the fact that you have to punch a code in to get outside into the backyard. I can see all the people trying to remember a bunch of code to get in and out of their backyard. The TVs were way too close to each other, and the rooms were small. I didn't like it. I wasn't there that long, but from what I've seen, it only looked like there were two nurses to a lot of patients. I really do not feel comfortable. But from what I saw in their menu, it was good. The community was beautiful, and it was very ritzy when you walk in. But to me, looks don't count. I need to see what's going on inside. It was clean and everything. I just wasn't happy with some of the things I saw. I didn't like some aspects of it.

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Services and Amenities of Heartland Health Care Center Prosperity Oaks

Medicare

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 105762
  • Ownership Type: Non Profit Other
  • Date Certified: 10/01/2020

General

  • Resident Capacity: 120
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About Heartland Health Care Center Prosperity Oaks

Heartland Health Care Center Prosperity Oaks is a senior living provider in Palm Beach Gardens, Florida that offers residents Nursing Homes. Contact Heartland Health Care Center Prosperity Oaks for more details on services and rates.

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Map of Heartland Health Care Center Prosperity Oaks


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Source: https://www.caring.com/senior-living/florida/palm-beach-gardens/heartland-health-care-center-prosperity-oaks-33410

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